Nicola says:
"Ooooooh," you may say, "I
could NEVER be good at marketing, I’m just not that sort of person. I’m not pushy enough".
Well, if that is your reaction to the title
of this article, I would like to kick off by giving you permission to hate
marketing (and its cousin, "sales"). I am not going to try to turn you into a marketeer or a salesperson -
but will you open your mind (just a chink!) to the possibility that you CAN
stay just as you are and STILL be more successful at what you do!
Marketing and sales are inextricably linked
in most people’s mind and everyone knows sales people are scuzz-bags -
right? The very words
"marketing" and "sales" conjures up images of people being
brainwashed by ads and parted from their money, in exchange for something they
don’t want. By people in dodgy suits!
Well, the first concept to get your head
around, is that people are generally very sophisticated and astute. You cannot generally sell people something
they don’t want, no matter how heavy handed your tactics. And generally, even by very clever marketing,
you cannot persuade or brainwash people into wanting something, that they
hadn’t wanted before. You couldn’t
massage someone who didn’t want it, could you?
How would it be if we started thinking of
marketing as the art of letting people know about a product or service that
they already want, but didn’t know where to go or which one to choose?
How would it be if we made our service so
good, so excellent, that if WE were introduced to it, we would be DELIGHTED to
be told about that service?
How about
thinking of marketing as simply making sure that our excellent service is not
being kept a secret?
What about the sales part of the
process?
The dreaded "closing"
that everyone seems to find so hard. What is a "close", anyway?
It’s actually just asking someone if - having been recommended, having
voiced their needs, knowing your fees, reassured that you can help - you ask
them if they would like to book an appointment. Offering an appointment on a Tuesday or a Thursday is an
"alternative close". Technical
stuff, eh?
So marketing is about not being a secret,
and selling is about making an appointment.
Easy - you can do that! But what
if you could make it even easier? Well, I’ll let you in on a secret…
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