Viddler Suspends My Account!
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Well, this Hazlewood Castle story gets even more intriguing! Viddler appear to have suspended my account without warning of any kind! I cannot believe that anyone - particularly Hazlewood Castle - can have objected to my content, and the only other video I had up there apart from my usual kind, was the one with the interview with Mr X about Runescape and that was very inoffensive. I am very fed up as I have been happily embedding the Viddler videos in my blog and they are now showing as video not available. I’ve spent a lot of time on this and to do this without even an email letting me know why, is really bad in my opinion. I’m waiting to hear from Viddler now.
Good Day,
I’ve just finished a breakfast here in the states - humble pie.
My sincere apologies for suspending your account. We’ve been inundated lately with “cash gifting” ponzi schemes and “buy this now” videos. Not the type of content that represents the viddler community. The community can flag videos for various offenses, including spam & copyright.
We manually delete the content on our backend based on the flags, title, tags, usernames, etc. We got over zealous when we saw “become a millionaire” in the title of a flagged video and suspended your account.
Your videos are informative, well produced and interesting - You even have our wordpress plugin!
I could try to blame it on the ghosts at Hazlewood Castle, but it is our mistake. And as a result, we are reviewing our process and will look into sending an email when an account is suspended. We’ve also instituted a “trusted user” status - of which you are now one.
Thanks for using viddler!
Donna
co-founder, viddler
Hi. I know Donna already said sorry above - but I wanted to as well. I’m the Community/Tech Evangelist and in an effort to keep a really clean community, we got a little trigger happy.
Sorry!
I hope you’re able to come back, and, if you see it in your heart - maybe even write up some good things about us!
Any questions? Just ask! Oh, and thanks for installing the Wordpress plugin, do you like it?
Don’t worry, I’ll be back. I love the Viddler interface and ability to comment on the videos at the exact place the comment is about! And you have handled this quickly and nicely so I’m cool. Nicola